What approach should be avoided when writing standard operating procedures (SOPs)?

Using technical terms and acronyms without defining them is detrimental when writing standard operating procedures (SOPs). Clarity is paramount in SOPs, as these documents are designed to guide individuals in performing specific tasks reliably and safely. When technical language is not explained, it can lead to misunderstandings and errors, especially for those who may not be familiar with the terminology. This oversight can create confusion among staff and undermine the effectiveness of the procedures, negating the purpose of having SOPs in the first place.

On the other hand, using clear and concise language, as well as defining technical terms and acronyms, is essential for ensuring that all users can easily understand and follow the procedures. Involving multiple stakeholders in the process also enhances the SOP by bringing diverse perspectives and expertise, which can lead to more comprehensive and practical guidance.